Who we are

Our website address is: https://radaropus.co.za. The website is operated by Werner Kerschbaumer, the South African representative for Zeus Soft sprl – a company based in Belgium, specialized in developing software for homeopathic practitioners.

 

How to contact us

If you have any questions about this privacy policy or want to exercise your rights, please contact us by email at info@radaropus.co.za.

Or write to us:

PO Box 426
Rondebosch
Cape Town
7701
South Africa

 

How we collect personal data

We collect personal information that was voluntarily provided by you (e.g. when purchasing a product, or when subscribing to the newsletter, or when registering for and attending online or offline training events).

 

What personal data we collect and why we collect it

Mailing list

When you subscribe to our mailing list or register for online or offline events, MailChimp (data processor) collects your email address and optionally, your preferred newsletter language & country. We use this to send out commercial, marketing and informative emails taking in to account the preferences you provided. We also send you emails about important notices relating to the security and stability of our software.
Please visit the links below for Mailchimp’s policies:
– https://mailchimp.com/legal/terms/
– https://mailchimp.com/legal/privacy/
This information is kept until you unsubscribe, indicating you are no longer interested in receiving
our emails. This information is not shared with 3rd parties.

CRM/EOF

When you purchase one of our software products through our dealership, we collect the information you provide at the time of your purchase. This can include but is not limited by your email address, personal address and contact information, business address and contact information, language, vat number and (hopefully) your consent to receive marketing mailing from Zeus Soft. This information is transferred to the Zeus Soft CRM/EOF database.
We use this information to help provide customer service, allow for product shipping and verify license
ownership.
As this information concerns our customer list, it is kept indefinitely to maintain relations with our
customers with regards to support, licenses and other interactions necessary for day to day
operations. This information is not shared with 3rd parties by Zeus Soft.

Payment processors

When you purchase a Zeus Soft product and opted to pay online, the payment processor (Ingenico or PayPal) will collect your name, email address, IP address and credit card details (depending on the chosen payment method). This is required to ensure a safe handling of your payment.
Please visit the links below for more information on their policies:
The information with regards to your payment is kept as long as is deemed appropriate for handling
your payment and maintaining an audit trail for disputes and legal matters.

Cookies

If you register an account when ordering online and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles and pages on this site may include embedded content (e.g. videos, images, references etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Analytics software to track website visits. All IP’s are anonymized and are not personally identifiable. The gathered information is used solely to further improve your website experience.

YouTube

Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.

If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of YouTube under https://www.google.de/intl/de/policies/privacy.

Woocommerce e-commerce plugin

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating shipping
  • Shipping address: we’ll ask you to enter this so we can determine where to ship you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud (see Payment processors)
  • Set up your account for our store
  • Comply with any legal obligations we have
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with Zeus Soft to provide your orders and store services to you.

Payments

See Payment processors above.

 

What rights you have over your data

If you registered an account on this site you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Right to be informed

You have the right to be informed about the collection and use of your personal data by Zeus Soft. This privacy policy aims to provide this information.

Right of access

The right of access, gives you the right to obtain a copy of your personal data as well as other supplementary information. It helps you to understand how and why radaropus.co.za and Zeus Soft is using your data, and check whether it is done lawfully.
You have the right to obtain the following from Zeus Soft:
– confirmation that Zeus Soft is processing your personal data
– a copy of your personal data
– other supplementary information (this largely corresponds to the information that Zeus Soft
provides in this privacy notice).

Right to rectification

– You have the right to have inaccurate personal data rectified, or completed if it is incomplete

Right to erasure

– You have a right to have personal data erased

Right to restrict processing

– You have the right to restrict the processing of their personal data in certain circumstances

Time to respond

– Zeus Soft has one month to respond to your request

 

Changes to this privacy policy

– Please review this page periodically to be informed about changes to the privacy policy.
– Last updated: 02 Sept 2018